- Reservation Requirement: Special orders, pre-orders, and high-demand items (such as gaming laptops and custom builds) require a partial deposit to secure the product.
- Deposit Amount: A minimum deposit of 20% to 50% of the total item price is required upfront.
- Payment Methods: Deposits can be paid directly through our MediaTech LB store in Beirut (Eshmoun Center, Downtown), arranged via WhatsApp at 03 664 701, or sent through Whish Money ,OMT PAY, VISA CARD, OR MONTY PAY OR ANY OTHER OPTION AVAIABLE.
- Holding Period: Reserved items with a paid deposit will be held for a maximum of 7 business days unless a different timeline is agreed upon.
- Forfeiture of Unclaimed Items: If the customer fails to pay the remaining balance or pick up the item within the 7-day holding period, the reservation is canceled, the deposit is permanently forfeited, and immediate administrative action will be taken by MediaTech Administrators to re-list or re-allocate the item.
- Currency Exchange Rate Lock: All item prices are fixed in USD. If paying the balance in Lebanese Pounds (LBP), the calculation will strictly follow the market rate determined by the store at the exact moment of final payment, not the deposit date.
- Strict Non-Refundability: Deposits are completely non-refundable if a customer changes their mind, decides they no longer want the item, or cancels for any personal reason.
- Payment & Bank Failures: No refunds will be issued if the customer faces credit/debit card issues, online payment declines, or any banking errors on their side or from their bank.
- Transaction Fees Disclaimer: All transfer fees, banking fees, commission rates, and transaction charges vary by provider and must be fully covered by the customer. Whish, OMT, and individual banks charge different rates, and these fees are non-refundable under any circumstances.
- Store-Initiated Refunds: A deposit will only be refunded if MediaTech LB cannot fulfill the order due to item unavailability.
- Refund Processing: All eligible refunds must be claimed directly in-store and require a signed paper of proof from both parties to authorize the return of funds.
- Final Payment: The remaining balance must be paid via cash upon delivery (available across Beirut and Lebanese regions) or upon final pickup in-store.
Returns & Exchanges
Return requests must be submitted within 48 hours of receiving the product
Returns are accepted within 3 days of delivery
Items must be unused and in original packaging
Proof of purchase is required
Defective Products (DOA – Dead on Arrival)
If a product has a manufacturing defect upon arrival, MediaTechLB will provide one of the following solutions depending on product availability:
• Replacement with the same product
• Exchange with another product of equal value
• Full refund if replacement is not available
Customers should report any issue immediately after receiving the product so our team can assist quickly and provide the appropriate solution.
Incorrect Product Delivered
If MediaTechLB sends the wrong item or incorrect configuration, we will:
• Replace the product with the correct item
• Cover the return process
• Ensure the customer does not lose money because of our mistake
Customer satisfaction and fairness are always our priority.
Opened Products
If a factory-sealed product is opened and the device is functioning normally, it cannot be returned simply due to a change of mind.
This is standard practice in the electronics industry because once a sealed product is opened it can no longer be sold as brand-new sealed inventory.
Refund Policy
- Refunds are provided only if replacement is not available
- Approved refunds are processed within 5–10 business days
- Refunds will be issued using the original payment method
Contact
Email: Info@mediatechlb.com MediatechLeb@gmail.com
